Your account has been returned to Lowell and will no longer be managed by Fredrickson International Ltd. As you've been paying by Direct Debit, we've arranged for this to be transferred to us. You don't need to do anything, but if you have any questions you can call our team on 0333 556 5550 or email firstname.lastname@example.org. You can also register to view your account online at any time.
Lowell are a debt purchaser that buys accounts from various companies and works with customers to arrange repayment of the outstanding balance.
Lowell will have purchased your debt from your original creditor and our trusted collection partner, Fredrickson International Ltd, were managing your account on Lowell's behalf. However, to prevent delays and to ensure we can give you the best support possible, we've decided to deal with your account directly.
If you've been paying by Direct Debit instruction, we've arranged for it to be transferred to us. You don't need to do anything.
All of your previous payments have been forwarded to us and credited to your account. Future payments will be taken by us directly.
Don't worry, Fredrickson International Ltd are a part of Lowell and your bank details aren't being shared with any third parties. However, if you have any questions about the transfer, please contact us.
Our privacy notice is available at www.lowell.co.uk/our-privacy-promise. This explains what personal data we collect about you and how we use it; it also sets out your rights and how to exercise them. To listen to our notice, please call 0800 021 2075 or if you would like a copy, please contact us.
If you've been paying by Standing Order, all of your previous payments have been forwarded to Lowell and credited to your account. Please stop making payments to Fredrickson International Ltd and start paying Lowell directly. If you wish to pay by Standing Order please set this up using our bank account details:
Sort Code: 60-00-01
Account Number: 39543749
Reference: please quote your Lowell reference number
You can also register and manage your account online to make a one-off payment by debit card and set up a Direct Debit repayment plan.
Your payments will be forwarded to Lowell initially. However, this may cause delays in your payments reaching your account which may impact on your credit file. If you continue to make payments to Fredrickson they may be rejected and returned to you. This could put your account in arrears and lead to further collections activities.
We understand that your circumstances may affect your ability to manage your accounts. Our team are trained to understand your circumstances and help you find the best solution.
If you have given Fredrickson permission to share information about your circumstances with us, we will be aware of your current situation.
If you have not given permission for information about your circumstances to be shared with us, your account will be noted as having special circumstances so that we can manage your account appropriately.
If you have an unresolved dispute on your account, it will be transferred to our team who will respond with a resolution as soon as possible.
Fredrickson will continue to investigate your complaint and will respond as soon as possible. If you want to discuss your complaint, you can call them on 0345 543 9907, or email email@example.com.
If you have any questions, or want to discuss your account, call our team on 0333 556 5550 or email us at firstname.lastname@example.org. If you prefer, you can write to us at PO BOX 1411, Northampton, NN2 1BQ.
You can also register to manage your account(s) online.
Please ensure that you quote your name and Lowell reference number on any correspondence.
There's no need for you to contact your Debt Management Company. All of your previous payments have been forwarded to us and credited to your account. We've also contacted them and requested that future payments are made directly to us.