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Have you received a letter from us regarding Sky?

Pile of different size white and cream envelopes - Learn more about why we have sent you a letter

Why are you contacting me?

We've purchased your outstanding balance from Sky. Rest assured, now you’re our customer we will work with you to find an affordable way to clear this debt. For more information, you can view your account online or contact us.

How can you help me?

Everyone’s situation is unique. Talk to us, we’ll listen and together we’ll find the best way forward for you. This may be setting up affordable repayments based upon your circumstances, however, if you’re not in a position to pay don’t worry we will find the best solution for you.

Frequently Asked Questions - Sky
What happens next?

We will work with you to understand your situation and help you find an affordable repayment plan that’s right for you.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.

I've never had an account with Sky

If you believe the account was opened fraudulently, please call Lowell on 0333 556 5550 or email us at support@lowell.co.uk.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.

I transferred my Sky account to someone else

Sky are unable to transfer accounts into a different name. The original customer remains responsible for the balance.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.

I cancelled my account with Sky

Sky’s T&Cs state that you need to give a minimum of 31 days’ notice to cancel, and that you should leave the payment method active to allow for collection of the final payment.
If you cancelled during the cooling off period (31 days from: (i) delivery; (ii) activation; or (iii) receipt of Terms and Conditions for your service – whichever is latest) we can investigate this for you. Give us a call on 0333 556 5550 or email us at support@lowell.co.uk.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.

I don't think the balance is correct

Services are paid for in advance – the payment in January would be for the service throughout February.
Your first payment would be taken 14 days after the service was installed. This payment covers the 14 days already used plus the remainder of the first month in advance. The second payment would then be taken 14 days after the first payment, covering the next month’s subscription.
If you think your balance is incorrect, please call us on 0333 556 5550 or email us at support@lowell.co.uk. We will investigate this and provide a balance breakdown.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.

I've never had any statements or bills from Sky

Sky don’t issue paper bills or statements unless you have specifically requested them, or if you were paying by an invoice payment method. You would have been able to access all of your statements online.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.

I want a copy of my contract

Sky contracts are paperless. You would have had to agree to the T&Cs verbally on the phone or online, for the sale to go ahead and for you to receive services from Sky. Sky would have sent you a welcome pack by post or email after you agreed to the T&Cs.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.

What do I do with my equipment?

If you have a standard Sky box, you own this and don’t need to return it.
If you have any Sky Q equipment, this needs to be returned to Sky. If you’ve not done this, a non-return fee will have been added to your account. Returning the equipment would remove the fee, reducing the balance. You can find details on how to return equipment on Sky’s website www.sky.com/returns.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.

To learn more about your Sky debt being purchased by Lowell, read Sky's article here.