Everyone’s situation is unique. Talk to us, we’ll listen and together we’ll find the best way forward for you. This may be setting up affordable repayments based upon your circumstances, however, if you’re not in a position to pay don’t worry we will find the best solution for you.
We will work with you to understand your situation and help you find an affordable repayment plan that’s right for you.
Sky are unable to transfer accounts into a different name. The original customer remains responsible for the balance.
Sky’s T&Cs state that you need to give a minimum of 31 days’ notice to cancel, and that you should leave the payment method active to allow for collection of the final payment.
If you cancelled during the cooling off period (31 days from: (i) delivery; (ii) activation; or (iii) receipt of Terms and Conditions for your service – whichever is latest) we can investigate this for you. Give us a call on 0333 556 5550 or email us at firstname.lastname@example.org.
Services are paid for in advance – the payment in January would be for the service throughout February.
Your first payment would be taken 14 days after the service was installed. This payment covers the 14 days already used plus the remainder of the first month in advance. The second payment would then be taken 14 days after the first payment, covering the next month’s subscription.
If you think your balance is incorrect, please call us on 0333 556 5550 or email us at email@example.com. We will investigate this and provide a balance breakdown.
Sky don’t issue paper bills or statements unless you have specifically requested them, or if you were paying by an invoice payment method. You would have been able to access all of your statements online.
Sky contracts are paperless. You would have had to agree to the T&Cs verbally on the phone or online, for the sale to go ahead and for you to receive services from Sky. Sky would have sent you a welcome pack by post or email after you agreed to the T&Cs.
If you have a standard Sky box, you own this and don’t need to return it.
If you have any Sky Q equipment, this needs to be returned to Sky. If you’ve not done this, a non-return fee will have been added to your account. Returning the equipment would remove the fee, reducing the balance. You can find details on how to return equipment on Sky’s website www.sky.com/returns.