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Have you received a letter from us regarding Vanquis?

Pile of different size white and cream envelopes - Learn more about why we have sent you a letter

Why are you contacting me?

We've purchased your outstanding balance from Vanquis. Rest assured, we will work with you to find an affordable way to clear this debt. For more information, you can view your account online or contact us.

How can you help me?

Everyone’s situation is unique. Talk to us, we’ll listen and work with you to find the best way forward. This may be setting up affordable repayments based upon your circumstances. If you’re not in a position to pay don’t worry, we will find the best solution for you.

Frequently Asked Questions - Vanquis
What happens next?

We’ll work with you to understand your situation and help you find an affordable repayment plan that’s right for you. You can register to view your account online, set up a repayment plan or make a one-off payment.

I’ve never had a Vanquis account

Please call Lowell on 0333 556 5550 or email us at support@lowell.co.uk so we can investigate this matter further for you.

I’ve paid this account off

Please give us a call on 0333 556 5550 or email support@lowell.co.uk with details of when the account balance was paid so one of our friendly team can look into this for you.

I don’t think the balance is correct

If you’ve recently made a payment to the original company that isn’t showing on your account, this may be waiting to clear. This can take a few days depending on the payment method used.

If you still think your balance isn’t correct, we can investigate this for you. Please call us on 0333 556 5550 or email us at support@lowell.co.uk.