How can I manage my Lowell account online?

Registering your Lowell account online is simple and easy. All you need to do is add your Lowell reference, date of birth and postcode into the relevant boxes so that we can identify who you are. Once you’ve done this simply choose your future login details, verify your email address from the confirmation email we send and you’re done.

Your online account will show the details of all your Lowell debts on the ‘My Accounts’ page, including the account balance, which company the debt came from and your Lowell reference. Your ‘My Profile’ section will show the contact details that we hold for you and allow you to either update them or confirm which one you’d prefer us to use when we get in touch.

A payment plan is there to help you clear your debt and make things better, not worse. That’s why we want you to be sure what you pay is affordable. Our Budget Calculator will help you work this out. After adding your income and expenses, you’ll be given a brief summary which shows what you have left over at the end of the month. This can help you decide what you can comfortably pay towards your Lowell debt.

To start reducing your Lowell debt without needing to call, you can set a payment plan online by Direct Debit. You choose how often and how much you want to pay, as well as which date you want to start from. If you completed our budget calculator, we’ll automatically provide an option to pay 80% of what you have left over each month. Alternatively, you can choose any amount that you’d like to pay – you’re the one in control.

If you ever have some additional money and want to repay your debt sooner, you can make a quick one-off payment to your account whenever you like. You can decide whether to pay the full balance or part of it.  To pay part of your balance, simply enter the amount you want to pay and your debit card details and you’ll have reduced part of your debt, on your way to becoming debt-free with Lowell.