Help and support

Find all the answers you need in our FAQs or learn how we can support you with finding the right help

Key FAQs

Who are Lowell Financial?

Lowell Financial Ltd is a debt collection company on a mission to help customers on the path to becoming debt free. We don’t add interest or charges, and we never ask you to pay more than you can afford.

Learn more about Lowell

How do I register online?

You can register online in just five minutes. All you need is your date of birth, postcode and Lowell reference number, which you can find on our letters. Once you’ve registered, you can view your balance, set up an affordable payment plan and make one-off payments at any time that works for you.

Do Lowell Financial send bailiffs?

So long as you’re working with Lowell Financial to manage your debt, you won’t be at risk of legal action. But, if you don’t make payments to your account and you don’t tell us why, we may pass your account to Lowell Solicitors. At that point, Lowell Solicitors may begin legal proceedings that could result in a County Court Judgement (CCJ) being registered against you. If you still don’t get in touch or make a payment, Lowell Solicitors could decide to take enforcement action, which might include sending bailiffs to your home.

Budget calculator

Our budget calculator looks at how much money you have coming in, and how much you have going out. It makes it easy to work out what you can afford to pay.

Budget calculator

Check your benefits

Every year in the UK, £15 billion of benefits go unclaimed. Try our benefits calculator, powered by entitledto, to check whether you could be missing out.

Check your benefits

Free independent advice

We understand that nobody wants to be in debt and that it can often feel overwhelming. If you need extra help, you can get free advice and support through a number of independent organisations.

Get in touch

We're here to help you with your debt. Call to speak to our friendly team on 0333 556 5550.

Contact us