Support centre

We've created a range of help and support guides, covering lots of topics from personal life events to debt problems

Discover our range of guides to help you learn more about debt and get the information you need

We know that things don't always go to plan. We're here to help if you've experienced a change or are worried about your situation

Your mental health may make it difficult to manage money, or your finances could affect your mental health

There are many situations that could result in our customer needing someone else’s support

What to expect when you contact us

We will make sure that whenever and however you contact us, we support your situation
Our teams are trained to help you whatever your circumstances
When we need more time to reach the right outcome we'll make sure you're kept informed
If you don't want to talk to us, that's fine. Our online portal makes managing your account easy, without needing to call
Once you've shared your situation with us, we'll protect your information and ensure you get the right support whilst working with us
If you'd like someone else to look after your account for you we'll make that happen quickly and easily