Contacting Lowell

Whether you need some more information or have a question, we’re here to help you

Can't find what you're looking for? Check out our FAQs

Can I make a full and final payment?

You can make extra payments any time you like –it won’t affect your payment plan and it could help to pay off your debt faster. You can make any payments easily and quickly through our online portal, including a full and final payment. You’ll never pay more than what you owe.

How do I find out my balance?

You can see how much you have left to pay at any time. Just log in to see your balance and more information about your account.

Meet our new app

We've made taking control of your finances simpler than ever. With an app that puts the power to understand and manage debts in your hands.

Meet our new app

Rather not talk to us?

If you’d prefer to manage your account without calling us, you can register online. Here you can see your account details, work out your budget and set up a payment plan that works for you.

Our main call centre is open 8am to 8pm Monday to Friday and 8am to 2pm on Saturday. These times may change, so please continue to check this page for the latest updates.

Call us

0333 556 5552

Live chat



PO Box 1411 Northampton NN2 1BQ

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Planned maintenance is taking place this weekend.

From 8pm on Friday 3 December our website, mobile app and call centre will be unavailable.  Don't worry, we'll be back from 9am on Monday 6 December.