Our Privacy Promise

Whatever your relationship with Lowell, we make these promises to you about how we will use, handle and protect your information.

Lowell is about people – our customers, our clients, our colleagues, our suppliers and our business partners. Each of these relationships is built on trust – a trust we earn by protecting your information and privacy.  How we use your information depends on the nature of our relationship with you.

We Promise

To be open and honest about the information we collect

Being open and honest is at the heart of all we do.

We’ve designed our website to make it easy for you see what information we collect about you, how we use it, who we may share it with, how long we keep it and how we protect it.

Our Customer Privacy Notice gives more detail about what how we use your information.

To use your information only for specific purposes we’ve told you about

We'll only use your information for the purposes we’ve told you about in our Customer Privacy Notice.

To collect no more information than we need for those purposes

The information we collect about you depends on your relationship with us. Select the relevant link below to find out more.

To check that your information is accurate and keep it up to date

We do what we reasonably can to check the information that we collect is accurate and to keep it up to date.  If you spot a mistake in your information, you can call, email or write to us to ask us to correct it.

To keep your information for no longer than we need it

We have a retention policy that sets limits on the length of time we keep your information. How long we keep it varies, depending on the type of information and the reason why we are using or keeping it. Find out more in our Customer Privacy Notice.

To protect your privacy and your information

Keeping information secure is a top priority for Lowell. We have put appropriate security measures in place to protect your information including being ISO27001 certified, which means that we meet the internationally recognised standards for managing risks to the security of the information we hold.

To explain your privacy rights and how to exercise them

For details of your privacy rights and how you can exercise them, please read our Customer Privacy Notice.

To respond quickly to any concerns you raise with us

You can raise any concerns you may have about our handling of your information by writing to our Data Protection Officer at Lowell Financial Limited, PO Box 13079, Harlow, CM20 9TE.

If you are not happy with the outcome, you also have the right to raise your concern with the Information Commissioner’s Office.

To treat you and your information fairly, lawfully and transparently

We will only collect, use and share your information where we have a lawful reason for doing so. This is known as the “legal basis” and we are required to tell you what the legal basis is for each of our activities which involves your information.

You will find the legal basis together with other details about how we use your information in our Customer Privacy Notice.

We provide you with detailed information about how we use your information to make sure that we are fair and transparent.

I have a customer account with Lowell

I am applying for a role with Lowell

I am a Lowell colleague

I am using the lowell.co.uk website

Cookie notice

I have an account with your solicitors

I'm using Lowell's app

I'm using the credit score feature on the app

Authorised Third Party notice

Unauthorised and Mistrace Third Party notice

If you would like a copy of our Privacy Promise or any of our privacy notices, please contact our Data Protection Officer. Our Data Protection Officer deals with data protection for all our UK companies, so whichever Lowell company your question relates to, please contact our Data Protection Officer by:

  • writing to Data Protection Officer, Lowell Financial Limited, PO Box 13079, Harlow, CM20 9TE
  • by email at dpo@lowellgroup.co.uk

If you would like to hear a recording of our privacy notices please call 0800 021 2075

Calls to this number are free from landlines. Charges from mobile networks may vary so please check with your provider before calling.