Protect yourself from scams

What to do if you think you've been the victim of fraud

Scam Calls

Fraudsters may contact you on the telephone, pretending to be from Lowell or other well-known companies. The caller will try to get you to hand over personal information or to make a payment with your bank cards or cash. Calls of this nature can sound very genuine, but are they?

What to look for:

  • Unexpected calls – If you didn’t expect a call then you are right to be wary. Lowell do make outbound calls and we’ll always do our best to identify ourselves to you.  If someone claims to be from Lowell and you are not sure then hang up and call us back on the number below.
  • Pressure calls – Fraudsters can use many tactics to get you to do what they want. They may threaten you with action from bailiffs or give you a very limited time to make a payment. We will never do this, so don’t trust any caller claiming to be from Lowell that does.
  • Money Transfers – Scam callers may ask you to transfer money to settle a balance in part or in full or make a payment for goods and services. If someone contacts you asking you to make a payment to Lowell it should only be to our bank details, which are available to view on our website.  If you are unsure, or suspect you are being asked to send money to an unknown account, end the call and let us know straight away on the number below.
  • Diversion - Sometimes a fraudster may claim to have purchased your account from Lowell and/or ask you to visit another website or advise you not to pay Lowell. If this happens, do not trust them, end the call.  Always call us direct on the number below if you are unsure about any call you receive that claims to be from Lowell.
  • False information – Some scams can be quite obvious - callers will refer to companies you’ve never used or accounts you’ve never had. Others are more difficult to spot. For example, if correct but out of date information is mentioned, such as a former address or an account you closed, the call could be genuine, as Lowell accounts do retain your previous information. However, if you have any doubts, end the call and get in touch with us on the number shown below.

What To Do

Receiving a suspected scam call can be a scary thing and we want our customers feel confident in what to do if this happens to them. Below are some tips on what to do if you believe the call you have received is not genuine.

What you can do:

  • Do not engage – If you are unsure who is calling, it is best to just hang up the phone.
  • Call back – You can verify the caller by calling back on a number you trust, for example the telephone number listed in our letters.
  • Do not use the numbers they give you.
  • Contact us – Any time you are unsure, get in touch with us. A scam call can sometimes come from a number that looks genuine.
  • Do not transfer money – Unless you know the call is genuine, never transfer money over the phone to an unknown person.
  • Do not give out your details – If you think the call is suspicious, do not give out any information over the phone. Hang up and call us direct.
  • Keep a record – Make a note of the date and time, the number you are called from and any information you are given or asked to provide. This can help us investigate and take any action needed.

I think I've been a victim of fraud

Becoming a victim of fraud can happen to anyone. If you think you have, follow these steps:

  • Report this to us straight away so that we can investigate what has happened.
  • Notify your bank of the issue.
  • Report it to your local police station and get a crime reference number.

If you have had a suspicious call, let us know on 0333 556 5550.

Other available advice

You can find more free help and guidance on how to spot and report fraud, and general advice on how to stay safe online, from these independent websites: