Answering Common Misconceptions about Lowell

Some people think that debt companies are aggressive, uncaring, and unethical.

We’re not like that. In fact, we’re the opposite.

At Lowell, we see the person behind the debt. We don’t judge; we listen. Because we know that debt can happen to anyone. Unemployment. Divorce. Illness or Injury. Bad luck. Life happens – we understand how people end up living with debt. And we know how to support people in that situation.

Helping our customers is at the heart of everything we do.

But don’t just take our word for it. Read our reviews on Trustpilot, where over 37,000 customers have shared their positive experiences. 

Customers sometimes worry that we’ll make them use all their spare money to repay their Lowell debt.

We won’t. In fact, we’ll make sure that you don’t pay more than you can afford. 

You can use our free online Budget Calculator to work out your incomings and outgoings, so you can see how much you can afford to pay each month. We won’t ask you for more.

Start today.

Sometimes, people think we’ll demand the whole amount in one go, immediately.

Well, we’d like to set the record straight - that’s not going to happen.

We want to help make things better for you, not more difficult. So, our customers can repay their Lowell debt with an interest-free payment plan that fits their budget and situation:

• We don’t add interest or hidden fees if you work with us to manage your account
• We’ll help you work out your budget
• You’re in control so please don’t hesitate to get in touch

Contact us to talk about a payment plan that works for you.

Customers sometimes worry that we’ll charge extra fees on top of their debt.

We’d like to set the record straight – that’s not the case. If you work with us to set up an affordable payment plan, there will be no extra debt collection fees to pay. So, the Lowell debt you owe at the start is the amount you pay - with no hidden fees or surprises.

We won’t add interest if you work with us to set up a repayment plan and manage your Lowell account. 

We know it’s tempting to ignore your Lowell debt, but that only makes things harder in the long run.

We think it’s one of the most troubling myths about debt because, even if you think an ignored debt has disappeared, it may come back to bother you years later when you’ve long forgotten about it.

At Lowell, we’re here to help, not pressure you. We’ll work with you to put an affordable, interest-free payment plan in place - but we need your help to make it happen. 

If you choose not to get in touch with us, we may instruct our Solicitors to take legal action on our behalf.

Failing to engage with our Solicitors can then result in them issuing a County Court Judgement (CCJ) against you, which can be particularly detrimental to your credit rating and ability to access credit in the future.

However, we’ll always try to work with you first, to help you repay your debt through a sustainable payment plan that takes your individual circumstances into consideration.

Find out more about the consequences of ignoring your Lowell debt, and the legal action that can be taken.

A lot of people think that if they hold tight and ignore their debt it will go away, which isn’t always the case.

Under UK law, a debt can become statute barred after a period of limitation in England, Wales, and Northern Ireland. This means that it can’t be enforced by a court order after six years of you acknowledging a debt or a court order being issued.

In Scotland, this is known as the ‘prescription period’, and is five years for most types debt.

Unfortunately, once a debt becomes statute barred or ‘prescribed’, its presence on your credit file can still impact your credit score and your ability to get future credit, including a mortgage.

While the debt isn't legally recoverable, non-payment of the debt could also show on your credit file for a further six years.

The best solution is to get on top of your debt. And we’re here to help with that.

It’s easy to make payments to Lowell, whether you want to pay your debt in full - with a single payment - or set up a long-term payment plan.

You’ll find everything you need on our Ways to Pay page.

You don’t even need to speak to us – you can do it all online or through the Lowell app.

However, sometimes it’s good to talk to someone about your situation. Contact us today to chat about setting up an interest-free payment plan that works for you, not against you.

You set the pace. You tell us what feels right for you. We’ll help you get on top of your Lowell debt.