Lloyds Banking Group debt FAQs

Lloyds Banking Group has sold your account to Lowell. We now manage the debt and are here to help you agree an affordable way to pay. Login now to view your account and agree an affordable payment plan.

You now owe the balance to Lowell. Your rights don’t change and we won’t ask you to pay more than you can afford.

Register or sign in to your Lowell online account or download our app to view your balance, account number, and recent payments.

Once you know how much you want to pay (our Budget Calculator can help with that), you can set up your payment by going online or giving us a call.

There are lots of ways to start paying. You can set up an automatic Direct Debit, make a one off payment or choose one of our other payment methods. Choose whichever way is right for you.

It may include interest/fees added before purchased your account. We don’t add extra interest or charges once we’re managing your account if you work with us. Login or register now to view your account.

As we have recently bought your account, you now owe the balance to Lowell. If you have been making payments to Lloyds Banking Group, don’t worry, we haven’t changed the amount of your payments. To confirm the details and choose how you’d like to pay, please get in touch on 0333 556 5552.

Your credit file shows the status of the account (e.g., defaulted). When you finish paying, it will update to settled. Login or register now to agree an affordable repayment plan.

Lloyds Banking Group have a number of different brands that you may notice, such as MBNA, Halifax, Bank of Scotland and Lloyds. If you’re still unsure, contact us straight away and we will work with you.

We understand that everyone’s situation is different and that for some people, setting up a payment plan doesn’t seem possible. No matter what your situation is, we’ll always take the time to listen and understand. Our friendly team are trained to help you find the right support, so please make sure you let us know what’s going on.

Yes. With your permission, a family member, friend, or a debt advice organisation can manage the account on your behalf. Login or register now to add an authorised third party within the Profile / Support self-service option.

Don’t worry. We’ll make sure that whenever and however you contact us, we’ll support your situation. Our friendly team are trained to help you find the right support, so please make sure you let us know what’s going on.