Reconnect with Lowell

Resolvecall Limited are a debt collection agency and are authorised and regulated by the Financial Conduct Authority. They are also a member of the Credit Services Association.

Resolvecall also provide home visits for clients like Lowell using Field Agents. If you have an outstanding balance or haven’t contacted us recently, a Field Agent may visit your home on Lowell’s behalf. Their role is simply to give you Lowell’s phone number and ask you to get in touch to discuss your account. Field Agents will not enter your home or collect money from you.

We have not been able to get in contact with you recently and would like to understand your current situation. The purpose of the visit is for the Field Agent to provide you with Lowell’s phone number and request that you contact us directly to discuss your circumstances and determine the next steps regarding your outstanding balance. The field agent will not request payment during the visit.

If you’re already paying Lowell and want to avoid a home visit, please call us on 0333 5565 779 so we can review your payment plan and get an understanding of your current situation.

If you aren’t currently paying Lowell, call us on 0333 5565 777 or sign into your Lowell account to tell us about your situation, make a payment or set up a payment plan.

Our opening hours are 9am-6:30pm Monday to Friday, and 9am-4pm on Saturdays. We're closed Sundays and Bank Holidays.

Even if you’re already making payments, you still need to get in touch with us so we can review your payment plan. We've tried to contact you several times to review your plan, but you haven’t called us back.

Regular payment plan reviews help us confirm that your payment plan is still affordable and reflects your current income and everyday spending.  

Call our team on 0333 5565 779 today.

It is important that you speak to the Field Agent who will give you Lowell’s phone number and ask you to phone us directly, so that we can get an understanding of your situation, help you set up a payment plan or review your payments.

Before the visit takes place, you will receive communications from Resolvecall to confirm a visit will take place. All Field Agents will carry ID confirming who they work for. Additionally, the visit will be audio recorded for training and monitoring purposes.

The Field Agent will ask you to contact us by phone and provide you with a phone number to do so – this is so we can speak to you to get a better understanding of your situation and agree next steps with you.

It’s important to know the Field Agents are not enforcement agents (previously known as bailiffs) and will not take goods from your home for repayment of your debt or ask for payment.

No, Field Agents are not enforcement agents (previously known as bailiffs) and will not ask for payment or take goods from your home for repayment of your debt.

The Field Agent will visit your home to ask you to contact Lowell by phone.

No. A Field Agent will visit you and speak to you on your doorstep. All visits will be audio recorded for training and monitoring purposes.

If you’re not home at the time of the visit, the Field Agent will leave a card in a sealed envelope, containing the details for you to contact Resolvecall who will put you in touch with Lowell. If you want to talk to us directly, you can call us when our lines are open. If you’re already paying us, please call 0333 5565 779. If you aren’t currently paying us, please call 0333 5565 777.

Our phone lines are open 9am-6:30pm Monday to Friday, and 9am-4pm on Saturdays. We're closed Sundays and Bank Holidays.