Need help reading our website?
Explore our digital services
View all your accounts in one place
- Check your balances
- Set up affordable payment plans via Direct Debit
- Make quick payments via Apple Pay, Google Pay, or Debit card
- Add, update, and save payment cards
- Access any available documents from Lowell
Update your details
- Update your address details
- Add your mobile number
- Manage your email address
- Tell us your contact preferences
- Option to allocate an authorised third party
Other online features
- View payment history
- Download and save Lowell statements
- Free access to your credit score
- Access to a benefits calculator
- Free budget and repayment calculators
Contact Lowell online
- Use our digital forms to get in touch
- Manage and track complaints or disputes
- Connect with a live agent
- Request support with payment plans
- Tell us about changes in your circumstances
How to create your online account
You just need the following details to register
Your Lowell account number
You can find this in the top right-hand corner of any letters we've sent you
Register online
Your postcode
This should match the postcode on any letters you have received from us
Enter your details
Your date of birth
This will help us find your account
Need help registering?
Have you downloaded the Lowell app?
Our app gives you the ability to view and manage your Lowell accounts on the go, helping you get on the path towards becoming free of your Lowell debt.
We are here to support you at every step
At Lowell, we want to help you manage your accounts easily. That's why we've made more ways to pay available online. You can now pay using digital wallets - including Apple Pay and Google Pay.
You can also pay over the phone or at your post office counter. For more help, you can also chat to our agents online direct from our portal.
