Frequently asked questions

Find all the answers you need in our FAQs, whether it’s information about who Lowell are, details about your credit file or questions about the legal process

About Lowell

Who we are, what we do and how we work with you

Data privacy

How we protect your data

Complaints & troubleshooting

Common troubleshooting solutions and information on making a complaint

Legal process

Information about our legal process

My credit file

What a credit file is, how you can get a copy and how debt affects your credit file

Getting started with my account

How to manage your online account

Contacting Lowell

How you can get in touch with us and the ways we can help

Making payments

What your payment options are and what happens if some are missed

What's the next step?