What can I do if I don't think this is my debt?
We bought your debt from EDF in good faith but we appreciate that sometimes mistakes or misunderstandings can happen. If you think something isn’t right, we’ll investigate it for you.
Received a letter from Lowell regarding EDF?
We buy debt from lots of different companies, including EDF. If we've sent you a letter about your EDF debt, it means we've bought it from EDF and you now owe the debt to us instead. But don't worry, we believe becoming free of your Lowell debt should be simple and affordable. Our customers aren't just numbers to us, they're people.
Your questions, answered.
I live/lived at the property with other adults, I don’t think I owe all of this
People sometimes think that because they lived in a shared house and their name was on the bill, they are not responsible for the entire bill.
Unfortunately, if your name is on the bill, it’s your bill. It’s similar with landlords thinking that their tenant handles the bill – it depends whose name is on the account.
Do you need more information about the debt?
- The easiest way to find out more about your debt is to sign into your Lowell account. You’ll see the EDF supply start and end dates, the address where it was connected, fuel type and various billing details.
- If you haven’t set up your Lowell account yet, you’ll need to register using the Lowell reference number from the letter we sent you.
What is a deemed contract?
A deemed contract is where you move into a home and start using the gas and/or electricity without contacting the energy provide to set up a new account, you’re automatically placed on a deemed contract with the existing supplier.
Your options when repaying EDF debt
Work out how much you can afford to pay
Before you make any payments, it’s a good idea to understand what money’s coming in and going out. Our free budget calculator will help you set up a payment plan that’s affordable and suits your personal circumstances.
Set up your own account and interest-free personal payment plan
We’ve made it as easy as we can for you to manage your debt from start to finish. You don’t even need to call us: you can do the whole thing online or on the Lowell app. To sign up for your Lowell account you’ll need the Lowell reference number from the letter we sent you.
Set up a payment plan that works for you. Decide how much you want to pay, how often you want to pay it, and how you want to do it.
Being debt free should be simple and affordable. We promise you:
- We will make managing your debt simple with an easy-to-use online account
- We will help you work out what you can afford to pay using our budget calculator
- We will understand your situation and help you find the right support
- We won't charge interest or admin fees if you work with us to manage your account
- We won't send bailiff enforcement officers or issue CCJs without first trying to work out a solution with you
- We won't expect you to pay more than you can afford
Free independent advice
Even a small change in what you pay can make a big difference to how long it takes to pay off your Lowell debt. Our financial experts help to lay out every option available to you, to help you pay as little or as much as you can.
Our digital calculators also help to break down what you afford to pay by selected dates; they're very simple to use so have a play with them. You might be surprised how soon you can say goodbye to us if you are able to pay a little bit more each month.
Create an account
Use our step-by-step process to create your personalised Lowell account and take control of your debt today.
Sign up
How can Lowell help me?
Lowell is a debt collection company on a mission to help our customers take control of their debt. We'll work with you to find an affordable solution that suits you.
Learn more
Who are Lowell?
We believe that when it comes to debt, every step forward counts. No matter how big or small. That's why we give you all the tools and support you need to find a way forward, whatever your circumstances.
About Lowell