What can I do if I don't think this is my debt?
We bought your debt from e.on in good faith but we appreciate that sometimes mistakes or misunderstandings can happen. If you think something isn’t right, we’ll investigate it for you.
We buy debt from lots of different companies, including e.on. If we've sent you a letter about your e.on debt, it means we've bought it from e.on and you now owe the debt to us instead. But don't worry, we believe becoming free of your Lowell debt should be simple and affordable. Our customers aren't just numbers to us, they're people.
We bought your debt from e.on in good faith but we appreciate that sometimes mistakes or misunderstandings can happen. If you think something isn’t right, we’ll investigate it for you.
People sometimes think that because they lived in a shared house and their name was on the bill, they are not responsible for the entire bill.
Unfortunately, if your name is on the bill, it’s your bill. It’s similar with landlords thinking that their tenant handles the bill – it depends whose name is on the account.
A deemed contract is where you move into a home and start using the gas and/or electricity without contacting the energy provide to set up a new account, you’re automatically placed on a deemed contract with the existing supplier.
Work out how much you can afford to pay
Before you make any payments, it’s a good idea to understand what money’s coming in and going out. Our free budget calculator will help you set up a payment plan that’s affordable and suits your personal circumstances.
Set up your own account and interest-free personal payment plan
We’ve made it as easy as we can for you to manage your debt from start to finish. You don’t even need to call us: you can do the whole thing online or on the Lowell app. To sign up for your Lowell account you’ll need the Lowell reference number from the letter we sent you.
Set up a payment plan that works for you. Decide how much you want to pay, how often you want to pay it, and how you want to do it.
Even a small change in what you pay can make a big difference to how long it takes to pay off your Lowell debt. Our financial experts help to lay out every option available to you, to help you pay as little or as much as you can.
Our digital calculators also help to break down what you afford to pay by selected dates; they're very simple to use so have a play with them. You might be surprised how soon you can say goodbye to us if you are able to pay a little bit more each month.
Use our step-by-step process to create your personalised Lowell account and take control of your debt today.
Sign upLowell is a debt collection company on a mission to help our customers take control of their debt. We'll work with you to find an affordable solution that suits you.
Learn moreWe believe that when it comes to debt, every step forward counts. No matter how big or small. That's why we give you all the tools and support you need to find a way forward, whatever your circumstances.
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