Getting started with my account

How to manage your account

How can I track my payments?

You can see your account’s balance as well as a statement of all the payments you’ve made so far, on your online account. To register online, you’ll need your Lowell reference number, which you can find on our letters and emails.

Where can I get information about my account?

Log in to your online account to see your account’s balance, what company your debt was with originally and all the payments you’ve made so far. If you have more questions or you’d like more information, you can get in touch with our team and we’ll be happy to answer your questions.

Can someone else manage my account for me?

So long as you give us permission, we can work with anyone who you choose to manage your account for you. We regularly work with debt management companies, partners and family members who are helping our customers with their finances. If you want someone else to manage your account for you, please call us or send us your signed permission by post.

How do I register my account online?

You can register your account online on our website. It’s easy and only takes a few minutes. All you’ll need is your date of birth, postcode and Lowell reference number and you’re ready to go.

Can I combine all of my accounts?

No, unfortunately you can’t combine your accounts. But, to make things easier, you can choose to make payments on the same date and using the same payment method for all of your accounts. 

Do you add interest or charges to my balance?

No, once we’ve bought your account we won’t add any extra interest or charges as long as you work with us to manage your debt. So every penny you pay will go straight towards clearing your debt.