We always want to give our customers the best possible service. But we understand this might not always happen. If you’re not satisfied with Lowell, we want to know about it, put it right and learn from it.
To make a complaint, you can give us a call and tell us what happened. Alternatively, you can send an email or letter and we’ll look into it as soon as possible. Where we need to look a little deeper, our Customer Relations department will review your complaint.
They’ll send a ‘final response’ within 8 weeks that lets you know what they’ve found. If they can’t respond within 8 weeks, they’ll get in touch to make you aware.
To learn more, visit our Complaints Process page or view our latest Complaints Publication Report.