Supportive team
Our team will listen to you and understand how your mental health can affect how you manage your account. Telling us about your situation means we can discuss options that suit you and your individual circumstances.
Mental health
Your mental health may make it difficult to manage money, or your finances could affect your mental health
Support for you
Early warning signs that your mental health is suffering:
- Avoiding checking your bank account
- Not opening letters and emails or not answering phone calls
- Worrying about being able to pay bills
- Difficulty sleeping because you’re thinking about your finances
- Feeling like your financial situation is unmanageable
If any of these sound familiar, then a first good step is to speak to your GP or contact a healthcare professional.
How Lowell can support you
Manage your account online
If you are worried about talking to us on the phone then you can register to manage your account online.
Understand your budget
You can use our budget calculator to get a better understanding of your finances. If you need help with this give us a call and we can guide you through to see what you can afford.
An affordable payment plan
All our payment plans are flexible and we will agree a payment plan that is affordable for you. As your situation changes you can change your payment plan to suit you.
Breathing space
If you’re worried you won’t be able to make any payments right now then that’s ok. Get in touch to let us know and we can give you time and space.
Organisations that can support you
Financial
MoneyHelper
Money and pensions guidance. They can also direct you to specialist trusted services if you need more support.
MoneyHelper
Debt
StepChange
A debt charity which can help you access free debt support services. They provide free expert advice and debt support, as well as general money guidance.
StepChange
General
Mental health uk
Mental health uk can help you understand, manage & improve your mental health and money issues.
Mental health ukFrequently asked questions
If you're not sure what to do next, our FAQs might be able to help answer some of your questions
FAQsNeed more support?
Get in touch with us and we can help you take the next step
Contact us