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Why do I owe this debt to Lowell?
Home Retail Group debt and Lowell
We buy debt from lots of different companies, including Home Retail Group (HRG). If we've sent you a letter about your HRG debt, it means we've bought it from HRG and you now owe the debt to us instead. But don't worry, we believe becoming free of your Lowell debt should be simple and affordable. Our customers aren't just numbers to us, they're people.
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Your questions, answered.
What if I don't think I owe this debt?
Why is my balance different to what I expected?
How can I make a payment or set up a payment plan?
What happens if I miss a payment?
Your options when repaying HRG debt
Work out how much you can afford to pay
Before you make any payments, it’s a good idea to understand what money is coming in and what is going out. Our free Budget Calculator will help you set up a payment plan that’s affordable.
Set up your own account and interest-free personal payment plan
We’ve made it as easy as we can for you to manage your debt online. You don’t even need to call us: you can set up your payment plan online or on the Lowell app. To sign up for your Lowell account you’ll need the Lowell reference number from the letter we sent you.
Set up a payment plan that works for you. Decide how much you want to pay, how often you want to pay it, and how you want to make payments.
Being debt free with Lowell should be simple and affordable. We promise you:
We will make managing your Lowell debt as simple as possible
You can set up and manage payment plans with your online account
We will help you work out what you can afford to pay using our Budget Calculator
We will understand your situation and help you find the right support
We won't charge interest or admin fees if you work with us to manage your account. Fees are only charged in instances of litigation
We won't expect you to pay more than you can afford
We are Here to Help
Even a small change in what you pay can make a big difference to how long it takes you to pay off your Lowell debt. Our team is supportive, friendly, and experienced when it comes to debt. They can help you work find a solution that suits your circumstances.
Create an account
Use our step-by-step process to create your personalised Lowell account and take control of your debt today.
