We buy debt from lots of different companies, including O2. If you've received a letter from us about your O2 debt, it means we've bought it from O2 and you now owe the debt to Lowell instead. Register or sign in to see your account information today.
Account types available with O2 and the application process that you would have followed:
You may have transferred over to O2 from another provider at point of renewal, and now Lowell has bought your debt.
Terms and conditions will have been provided to you at point of application and when every device is issued.
Cancellation Inside the Cooling-Off Period
If services have already begun, you are required to pay for the full cost of the service(s) you have used.
Any discounts and offers are not taken in to account.
Potential charges include:
Cancellation Outside the Cooling-Off Period
You are required to give 30 days’ notice in order to cancel your contract.
If you were still within your contract when you cancelled, an ETF (Early termination fee) charge will apply. This is calculated as the total of months remaining by month plan; cost is less than 4%.
O2 Refresh accounts are handled slightly differently. When you opened your account with O2, your contract was agreed in two parts. These are:
Lost or Stolen device/SIM cards must be reported to O2 to allow suspension of the service and blocking of the handset.
You are liable for any charges incurred up to reporting the loss/theft.
A new SIM card can be issued from O2, but in this case you would be expected to replace the handset.
If the phone is lost or stolen, you must report this. You, the customer, are liable for handset and any charges up until O2 are informed. O2 will not replace the handset.
Transfer of ownership is available with O2, but the process may vary slightly depending on the transfer reason, e.g. separation/bereavement, and the product that is being used e.g. mobile or broadband.
There are a number of requirements for transfer of ownership to be accepted:
• O2 must give consent
• Your account must be up to date
• Both the original account holder and new account holder must pass a DPA (Data Protection Act) check and speak with O2 customer services
• The new or proposed account holder MUST pass a credit check. If the credit check fails, the transfer of ownership will not take place.
Work out how much you can afford to pay
Before you make any payments, it’s a good idea to understand what money’s coming in and going out. Our free budget calculator will help you set up a payment plan that’s affordable and suits your personal circumstances.
Manage your account online
We’ve made it as easy as we can for you to manage your debt online - you don’t even need to call us. Register now to set up a plan using the Lowell reference number from the letter we sent you.
Even a small change in what you pay can make a big difference to how long it takes you to pay off your Lowell debt. Our team is supportive, friendly, and experienced when it comes to debt. They can lay out every option available to you, to help you pay as little or as much as you can.
Our digital calculators also help to break down what you afford to pay by selected dates; they're very simple to use so have a play with them. You might be surprised how soon you can say goodbye to us if you are able to pay a little bit more each month.
Use our step-by-step process to create your personalised Lowell account and take control of your debt today.
Sign up
Lowell is a debt collection company on a mission to help our customers take control of their debt. We'll work with you to find an affordable solution that suits you.
Learn more
We believe that when it comes to debt, every step forward counts. No matter how big or small. That's why we give you all the tools and support you need to find a way forward, whatever your circumstances.
About Lowell