Received a letter regarding Vodafone debt & Lowell?

Account types available with Vodafone and the application process that you would have followed:

• SIM + Handset - 18/24/24+ month contract term
• SIM Only - 30 days/18/24/24+ month contract term
• Internet Dongle - Contract + SIM - 18-24-month contract term

You may have transferred over to Vodafone from another provider at point of renewal, and now Lowell has bought your debt.

Terms and conditions will have been provided to you at point of application and when every device is issued. 

Cancellation Inside the Cooling-Off Period

If services have already begun, you are required to pay for the full cost of the service(s) you have used.

Any discounts and offers are not taken in to account.

Potential charges include:

• Charges for the service
• Anything the customer has used which isn't covered by the charges
• 3rd party services – online games etc

Cancellation Outside the Cooling-Off Period

You are required to give 30 days’ notice in order to cancel your contract.

If you cancel your mobile or broadband service while still within your contract period, an Early Termination Fee (ETF) will apply. This fee is calculated by multiplying the number of months remaining in your contract by your monthly plan cost. A discount of 4% is then applied to the remaining value, followed by VAT adjustments, to determine the final amount payable.

If you purchased or ordered a device via telesales or the Vodafone website and returned your device, this will be reflected on your account that Lowell have purchased.

The device and all accessories must have been returned. These are tracked so that the device is logged coming back into Vodafone stock and will update on the your account properly.

Log in or register now to review your account details which will confirm how your balance has accrued.

Lost or Stolen device/SIM cards must be reported to Vodafone to allow suspension of the service and blocking of the handset.

You are liable for any charges incurred up to reporting the loss/theft.

A new SIM card can be issued from Vodafone, but in this case you would be expected to replace the handset.

If the phone is lost or stolen, you must report this. You, the customer, are liable for handset and any charges up until Vodafone are informed. Vodafone will not replace the handset.

Transfer of ownership is available with Vodafone, but the process may vary slightly depending on the transfer reason, e.g. separation/bereavement, and the product that is being used e.g. mobile or broadband.

There are a number of requirements for transfer of ownership to be accepted:

• Vodafone must give consent
• Your account must be up to date
• Both the original account holder and new account holder must pass a DPA (Data Protection Act) check and speak with Vodafone customer services
• The new or proposed account holder MUST pass a credit check. If the credit check fails, the transfer of ownership will not take place