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Received a letter regarding Vodafone debt & Lowell?

 

We buy debt from lots of different companies, including Vodafone. If we've sent you a letter about your Vodafone debt, it means we've bought it from Vodafone and you now owe the debt to us instead. But don't worry, we believe becoming free of your Lowell debt should be simple and affordable. Our customers aren't just numbers to us, they're people.

Register or sign in to see your account information today.

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Your questions, answered.

What is this debt for?

Account types available with Vodafone and the application process that you would have followed:

  • SIM + Handset - 18/24/24+ month contract term
  • SIM Only - 30 days/18/24/24+ month contract term
  • Internet Dongle - Contract + SIM - 18-24-month contract term.

You may have transferred over to Vodafone from another provider at point of renewal, and now Lowell has bought your debt.

Terms and conditions will have been provided to you at point of application and when every device is issued. 

I cancelled my contract?

Cancellation Inside the Cooling-Off Period

If services have already begun, you are required to pay for the full cost of the service(s) you have used.

Any discounts and offers are not taken in to account.

Potential charges include:

  • Charges for the service
  • Anything the customer has used which isn't covered by the charges
  • 3rd party services – online games etc

Cancellation Outside the Cooling-Off Period

You are required to give 30 days’ notice in order to cancel your contract.

If you were still within your contract when you cancelled, an ETF (Early termination fee) charge will apply. This is calculated as the total of months remaining by month plan; cost is less than 4%.

I returned my device?

If you purchased or ordered a device via telesales or the Vodafone website and returned your device, this will be reflected on your account that Lowell have purchased.

The device and all accessories must have been returned. These are tracked so that the device is logged coming back into Vodafone stock and will update on the your account properly.

Log in or register now to review your account details which will confirm how your balance has accrued.

My device was lost or stolen

Lost or Stolen device/SIM cards must be reported to Vodafone to allow suspension of the service and blocking of the handset.

You are liable for any charges incurred up to reporting the loss/theft.

A new SIM card can be issued from Vodafone, but in this case you would be expected to replace the handset.

If the phone is lost or stolen, you must report this. You, the customer, are liable for handset and any charges up until Vodafone are informed. Vodafone will not replace the handset.

I transferred ownership of my device

Transfer of ownership is available with Vodafone, but the process may vary slightly depending on the transfer reason, e.g. separation/bereavement, and the product that is being used e.g. mobile or broadband.

There are a number of requirements for transfer of ownership to be accepted:

• Vodafone must give consent 

• Your account must be up to date

• Both the original account holder and new account holder must pass a DPA (Data Protection Act) check and speak with Vodafone customer services

• The new or proposed account holder MUST pass a credit check. If the credit check fails, the transfer of ownership will not take place.

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Your options when repaying Vodafone debt

Work out how much you can afford to pay

Before you make any payments, it’s a good idea to understand what money’s coming in and going out. Our free budget calculator will help you set up a payment plan that’s affordable and suits your personal circumstances.

Set up your own account and interest-free personal payment plan

We’ve made it as easy as we can for you to manage your debt from start to finish. You don’t even need to call us: you can do the whole thing online or on the Lowell app. To sign up for your Lowell account you’ll need the Lowell reference number from the letter we sent you.

Set up a payment plan that works for you. Decide how much you want to pay, how often you want to pay it, and how you want to do it.

 

Being debt free should be simple and affordable. We promise you:

  • We will make managing your debt simple with an easy-to-use online account
  • We will help you work out what you can afford to pay using our budget calculator
  • We will understand your situation and help you find the right support
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  • We won't charge interest or admin fees if you work with us to manage your account. Fees are only charged in instances of litigation.
  • We won't expect you to pay more than you can afford
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We are Here to Help

Even a small change in what you pay can make a big difference to how long it takes you to pay off your Lowell debt. Our team is supportive, friendly, and experienced when it comes to finance and debt. They can lay out every option available to you, to help you pay as little or as much as you can.

Our digital calculators also help to break down what you afford to pay by selected dates; they're very simple to use so have a play with them. You might be surprised how soon you can say goodbye to us if you are able to pay a little bit more each month.

We are Here to Help
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Use our step-by-step process to create your personalised Lowell account and take control of your debt today.

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How can Lowell help me?

How can Lowell help me?

Lowell is a debt collection company on a mission to help our customers take control of their debt. We'll work with you to find an affordable solution that suits you.

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Who are Lowell?

Who are Lowell?

We believe that when it comes to debt, every step forward counts. No matter how big or small. That's why we give you all the tools and support you need to find a way forward, whatever your circumstances.

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