Contacting Lowell

Get in touch with us, however you choose

Before you call, have you checked our FAQs?

Can I make a full and final payment?

You can make extra payments any time you like – it won’t affect your payment plan and it could help to pay off your debt faster. You can make any payments easily and quickly through our online portal, including a full and final payment. You’ll never pay more than what you owe.

How do I find out my balance?

You can see how much you have left to pay at any time. Just log in to see your balance and more information about your account.

How do I make a complaint?

We do our best to help you manage your Lowell account, but we understand we might not always get it right. Find out how to make a complaint.

Call us

Call us 8am-8pm Monday to Friday, and 8am-2pm on Saturday. We're closed Sundays and Bank Holidays.

Write to us

Lowell Financial
PO Box 13079
CM20 9TE