Debt help and support

At Lowell, we really do put our customers first and want to help open up the conversation about debt which includes debt help and support. Anyone can find themselves in debt for all sorts of reasons and we know that getting out of debt isn’t always easy and you might find it difficult to talk about it too.  

Since we’ve already explored various debt and financial topics, we wanted to highlight our different guides and blogs which may be helpful to our customers and others who need debt assistance. In this debt help and support hub, we’ll be covering the following: 

How to get out of debt

We know that many of our customers might need help with debt and are interested in finding ways that will help with getting out of debt. That’s why we’ve created a wide range of help and support guides and blogs covering everything from the debt collection process and managing your finances to exploring debt solutions and benefits.

Managing your finances

If you’re finding it difficult to keep up with your debt repayments, learning how to start managing your finances can be one of the first ways to help clear your debt. We know that it’s not always straightforward to figure out how to start managing your finances. We’ve created blogs on how to start saving as well as how to create a budget and manage your money to help with this.

Exploring different debt solutions and benefits

Various debt solutions are available to help you deal with your debt problems. These include debt management plans (DMP), debt relief orders (DRO), individual voluntary arrangements (IVA), and bankruptcy to name a few.

Each solution works differently and might not always be right for you. That’s why it’s important to speak with an independent debt adviser to decide which debt solution may be the best option based on your personal circumstances.

For more information on this, we’ve got an in-depth guide on the different types of debt solution which talks through all of the different ways to get out of debt if you’re struggling with problem debt.

Wondering whether you might be missing on benefits that you’re entitled to? Our guide to benefits and debt was created with this in mind and talks through some of the different benefits and how benefits work with debt.

Understanding the debt collection process

We know that the debt process might be both daunting and confusing, our guide on the debt collection process and what to expect goes through all of the different stages and how you can work together with Lowell.

Perhaps you didn’t realise you were in debt? Our guide on how to recognise if a debt’s yours goes through when you’re still liable, what to do if you don’t think you’re liable, and why Lowell may be contacting you.

Apart from the debt process, we also appreciate that it can be tricky to remember all the different meanings of different financial terminology so we decided to create our very own debt dictionary.  

Dealing with debt and mental health

We understand that dealing with debt isn’t easy and it can affect your mental health. Our customers come first which is why this is a big focus of ours. To find out about how we do this, you can read our blog on how we support our customers’ mental health.

We’ve also created a guide on debt and mental health that is there to encourage a conversation about this, remove the stigma, and let those struggling know about the possible next steps.

If you’re going through a difficult time with your mental health, Samaritans and Mind are two charities who can give you the free support and guidance you need.

Finding online debt help and support

If you don’t feel comfortable reaching out to your creditor, the company you owe the debt to, and want to seek advice from elsewhere then there are lots of organisations that can provide online debt help and support including:

·       StepChange – The UK’s leading debt charity, StepChange provides expert debt advice along with free debt management to help those struggling with their debt.

·       National Debtline – National Debtline is a charity which provides free and confidential debt advice to people in the UK. Their debt advisers can be contacted via call, webchat or their Digital Advice Tool.

·       Citizens Advice – An independent organisation, Citizens Advice specialise in providing information and advice a range of areas including debt.

·       MoneyHelper – Backed by the government, MoneyHelper is an initiative that provides free and impartial support when it comes to managing money such as benefits, money troubles, and savings. They can be contacted via webchat, WhatsApp, social media, online enquiry form, or over the phone.

We’ve got a dedicated guide on who you should speak to for debt support that talks more about these along with organisations focusing on health and well-being as well as other services. If you want to make sure you’re getting trusted advice from the right place, we’ve explored this more in our myth-busting piece on the truth about debt advice online.

How to get debt help from Lowell

We want to support our customers on every step of their journey to becoming debt-free with Lowell. If you’ve got any concerns or don’t think your payment plan is working for you, please get in touch with us and speak to our agents who are there to listen and be considerate of your circumstances.

Once you’ve reached out, we’ll be able to look at your plan together and see how we can move forward. If necessary, we can even help with finding other organisations and debt management companies who’ll be able to offer free and confidential advice.

However, you don’t always have to get in touch with us directly for debt assistance because you can find information on all things debt-related in our Debt Guidance Hub or on the Lowell blog.

First published: 26th July, 2023