Mobile App FAQs

Don’t worry, from time to time we will need to do some maintenance on the app, which means you won’t be able to make a payment this way. You can make any payments quickly and easily through our online portal instead. You can also contact us.

You can find it on the Android Play store or on the Apple App store, or download it here.

Our app is free to download, however if you use the app whilst out and about you might incur data charges from your network. Check your mobile tariff to find out more.

Our app has been designed for use with smartphones. It won't work on laptops. You can find out if our app is compatible with your phone's version of iOS or Android.

If you're using a phone with biometrics enabled you will be able to log in to the app using your fingerprint or face recognition. You can turn this feature off at any time when you're logged in.

You can turn off the fingerprint and face recognition feature within the settings section in the Lowell app. You can also follow the settings on your device to turn biometrics off.

No. Your biometrics are stored on your phone and won't be stored in our app. If you want to find out more about what personal information we collect you can check out our mobile app privacy notice.

We only collect the information we need to manage your customer account and make sure we can give you the best experience possible by keeping our app running smoothly. You can find out more about what personal information we collect in our customer privacy notice and mobile app privacy notice.

We sometimes need to share some of your information with other organisations. We only work with trusted third parties who treat your information with the same care as we do. You can find out more about who we share your information with in our mobile app privacy notice.

If you don't want to use our app any more, you can remove it by following the instructions in your app store. You can still use the same login details to manage your account online. If you'd rather speak to someone, you can contact us.

Absolutely. Protecting your data is really important to us. You can find out more about how we look after you-r data in our mobile app privacy notice.

You can use the app to manage your Lowell account quickly and easily.

You can: 

• set up or amend a payment plan
• make a payment using a debit card or using ApplePay or GooglePay
• access your credit score with TransUnion.

Yes, the details you see in the app are the same up-to-date information you'll get from one of our agents or on our website.

You can use our app to access your account 24/7, unless we need to make updates to it.

To keep your account secure, we'll always ask you for your PIN/biometric when you return to the app.

You can find out more about the accessing your credit score on our mobile app credit score page.

As long as your device is able and you’ve enabled automatic updates, the latest version will be installed automatically. Otherwise, you’ll need to download the latest version from the app store when a new update becomes available.