Credit Score Privacy Notice

At Lowell we’re committed to protecting your privacy and data protection rights.  This notice sets out what information we collect when you use the credit score function in the Lowell mobile app.  It explains how we use your information, who we share it with and how we protect it. It also sets out your rights and how to exercise them.

We’ve set out some useful Frequently Asked Questions (FAQs) at the top of this notice and you’ll find the legal bit at the end of the notice.

Frequently Asked Questions (FAQs)

WHAT IS THE CREDIT SCORE FUNCTION IN THE LOWELL MOBILE APP?

The credit score function in the Lowell app presents existing Lowell customers with their credit score from one of the main UK credit reference agencies (CRAs), TransUnion We call this your “TransUnion Credit Score” in this notice.

Your TransUnion Credit Score is a number between 1 and 710 that TransUnion calculates according to the factual information on your credit report which it receives from various data sources.

The TransUnion Credit Score you see in the Lowell mobile app may be different from the credit scores you see elsewhere that may be calculated for you by the other CRAs (Experian and Equifax).

You must be an existing Lowell customer who has downloaded the Lowell mobile app to access your TransUnion Credit Score.

WHAT IS A CREDIT REPORT?

Your credit report contains all of the information a credit reference agency (CRA) holds on you under your name and address; this includes information on how well you have managed with borrowing money in the past, whether you are registered to vote (known as being on the electoral roll), who has viewed your credit report, why they have viewed it, what they have viewed and when they viewed it.

The CRAs create a credit report for you based on information supplied to them by lenders, utilities providers and other public sources, including electoral register information and any judgments, insolvencies, and bankruptcies.

WHAT IS A CREDIT SCORE?

A credit score is calculated from the information in your credit report; it gives a general picture of your current financial position.

DO I HAVE MORE THAN ONE CREDIT SCORE?

Yes, different organisations, you have a financial relationship with, may use their own rules to calculate a credit score for you. Each of the credit reference agencies (TransUnion, Experian and Equifax) have their own rules for calculating a credit score for you. The score we're showing you in the Lowell mobile app is calculated by TransUnion.

WHO IS LOWELL?

Lowell is Lowell Financial Ltd. Lowell operates the Lowell mobile app.  We call this “the Lowell app” in this notice.

We make the Lowell app available to our customers:

  • to provide you with information about being a Lowell customer and what it means for you
  • so that you can use it to manage your account with us and make payments.

Lowell Financial Ltd is part of the Lowell group of companies.  We manage customer accounts on behalf of Lowell Portfolio I Ltd which is another company in the Lowell group.

Lowell Portfolio I Ltd buys customer accounts where there is an outstanding balance from a wide range of organisations including banks, retailers and credit card, mobile phone, home shopping and utility (gas, electricity and water) companies.

Lowell Financial Ltd manages the accounts, which means that if we write or speak to you or if you use this app, it will usually be Lowell Financial Ltd that you are dealing with.

 

Company

Lowell Financial Ltd

Company number

04558936

Country

Incorporated in England and Wales

Registered office

Ellington House, 9 Savannah Way, Leeds Valley Park, Leeds, LS10 1AB

 

We also provide credit management solutions to other companies to help them manage the accounts that you have with them.

 

Lowell is not responsible for the content of your TransUnion Credit Score.

 

WHO IS TRANSUNION?

TransUnion is TransUnion International UK Limited.

TransUnion is part of the TransUnion group of companies.  TransUnion is one of the UK’s major credit reference agencies (CRAs). CRAs hold details of an individual’s credit history at their addresses.  Local authorities, courts, and credit providers share information with CRAs to promote responsible lending, support debt recovery, and to prevent over-indebtedness and fraud. TransUnion is responsible for calculating your TransUnion Credit Score.

Company

TransUnion International UK Limited

Company number

03961870

Country

Incorporated in England and Wales

Registered office

One Park Lane, Leeds, West Yorkshire LS3 1EP

 

Lowell and TransUnion are independent controllers of your personal data.

For more information about how TransUnion use your personal data, please see their privacy notice which is available at https://www.transunion.co.uk/legal-information/bureau-privacy-notice.

HOW DOES THE CREDIT SCORE FUNCTION ACTUALLY WORK?

The Lowell app allows you to make a data subject access request (under UK GDPR) to TransUnion to view your TransUnion Credit Score, should you wish to do so. It is not a full data subject access request for all information held by TransUnion about you. It will only include the information contained in your TransUnion Credit Score.

WILL USING THE TRANSUNION CREDIT SCORE FUNCTION LEAVE A RECORD ON MY CREDIT REPORT?

When you request your TransUnion Credit Score in the Lowell app, this will leave what is called a soft footprint on your credit report.  This shows that Lowell requested your TransUnion Credit Score on your behalf. This will occur without you requesting your Credit Score directly from TransUnion.

Soft footprints can usually only be seen by you, the organisation which has created the soft footprint, and the credit reference agency which has provided the credit data (TransUnion provide this in the Lowell app).  When an organisation collects your credit score for you, they see everything that you can see, including all the soft footprints on your credit report.

The soft footprint is left so you can see when your data has been accessed, by whom and when.  It is not used by any lenders in any lending decisions and will not affect your credit score.

The soft footprints on your credit report are made available to Lowell even if they have been created by another organisation. 

If you get your credit score from any other organisation, they will be able to see the soft footprint left by Lowell.

HOW DO I ACCESS MY TRANSUNION CREDIT SCORE?

You can access the TransUnion Credit Score function at any time via the Lowell app.  When you access it for the first time, you will be asked to provide some further information via the Lowell app which will be shared with TransUnion.  TransUnion will use this information to confirm your identity and make sure that you are provided with the correct information.

If TransUnion is unable to confirm your identity, you will not be able to access your TransUnion Credit Score. If this happens, neither TransUnion nor Lowell will be able to tell you why TransUnion has been unable to confirm your identity. Although it may be due to TransUnion not being able to match your personal details to the correct credit profile on its database.

HOW DO I ACCESS MY TRANSUNION CREDIT SCORE IF I DON’T WANT TO DO IT VIA THE LOWELL APP?

If you wish to access your credit information from TransUnion, but you do not wish to provide further information to confirm your identity via the Lowell app, you can request a copy of your statutory credit report at https://www.transunionstatreport.co.uk/CreditReport/AboutYou.

WHAT INFORMATION FROM MY TRANSUNION CREDIT SCORE CAN LOWELL SEE?

If you register for your TransUnion Credit Score through the Lowell app, TransUnion will provide the information to Lowell for us to show you in the Lowell app.  This means that the soft footprints on your credit report are made available to Lowell, even if they have been created by another organisation. 

HOW WILL LOWELL USE MY TRANSUNION CREDIT SCORE?

We will only use the information contained in your TransUnion Credit Score to display this information to you in the Lowell app.  We only retain the data for as long as you have the information open in the Lowell app.  This means that if you submit a request to exercise any of your rights under the data protection legislation to Lowell, the information in your TransUnion Credit Score will not be covered.

We will never use your TransUnion Credit Score to manage your Lowell accounts or make any decisions (including automated decisions) about you or your account. We will also never use your TransUnion Credit Score for any form of marketing.

WILL ANYONE ELSE BE ABLE TO SEE THAT I AM USING THE LOWELL APP FOR MY TRANSUNION CREDIT SCORE?

The request for your TransUnion Credit Score will leave a soft footprint on your credit file. This will occur without you requesting your credit score directly from TransUnion.  Other organisations that you use to obtain your credit report and credit score will be able to see the soft footprint left by Lowell. However, if you make a request to TransUnion directly to view your own credit report, this is not visible to organisations that assess an application for credit nor will it have an impact on your score.

WILL MY TRANSUNION CREDIT SCORE BE UPDATED?

TransUnion will update your TransUnion Credit Score and send this to Lowell every seven days  so that you have the most up-to-date information.

WHAT DO I DO IF I THINK MY TRANSUNION CREDIT SCORE IS INACCURATE?

The TransUnion Credit Score is calculated by TransUnion using the data TransUnion holds in your credit report.   You can check your credit report by going to https://www.transunionstatreport.co.uk/CreditReport/AboutYou.  If, after you've reviewed your credit report you feel something is inaccurate, you can raise a dispute by contacting TransUnion at ukconsumer@transunion.com.

CAN I FIND OUT WHY MY TRANSUNION CREDIT SCORE HAS CHANGED?

In the Lowell app, you will see a “What’s New?” section which will show anything in your TransUnion Credit Score which has changed.  If you need more information, you will need to contact TransUnion’s Support and Help Desk Service by email at UKConsumer@transunion.com.

CAN I USE THE TRANSUNION CREDIT SCORE TO ACCESS INFORMATION FOR OR ABOUT ANYONE ELSE?

No, you can only obtain your own TransUnion Credit Score.

WHAT IF I CHANGE MY MIND ABOUT USING THE CREDIT SCORE FUNCTION?

You can opt out of receiving your TransUnion Credit Score at any time by clicking on “Opt Out”.  

WHAT IF LOWELL STOPS PROVIDING THE TRANSUNION CREDIT SCORE FUNCTION?

If your TransUnion Credit Score is temporarily unavailable, we will send you a message via the Lowell app to let you know.

If Lowell decides to stop providing the credit score function as a service in the Lowell app, you will no longer be able to access your TransUnion Credit Score in the Lowell app.

DOES THE LOWELL APP USE COOKIES OR SIMILAR TECHNOLOGY TO COLLECT MY DATA?

iovation Inc is part of the TransUnion group of companies.  They help TransUnion to detect and combat online fraud and other types of cybercrime.  They collect information about your device and your IP address. They use this information to spot whether someone else may be trying to access your credit report and stop them accessing your credit report. 

For more information about how TransUnion and iovation Inc use your personal data, please see their privacy notices which are available at www.transunion.co.uk/legal-information/bureau-privacy-notice and at www.iovation.com/privacy respectively.

For more information about the cookies and similar technologies that Lowell set, please see our mobile app privacy notice