Myth: Lowell is a scam artist

Some customers who are contacted by Lowell for the first time may be mistakenly concerned that Lowell is a scam or that they're at risk of financial fraud. Well, we're here to set the record straight.

Myth: is Lowell a scam artist or trickster? Answer: Absolutely not. Lowell is a legitimate company, that’s authorised  by the Financial Conduct Authority.

If we’re getting in touch it’s because we’ve legally purchased your debt, and we’re reaching out to introduce ourselves and find the best way to help you become debt free. 

Is Lowell a scam?

Lowell Financial Ltd is a legitimate debt collection company, and not a scam. We’re authorised and regulated by the Financial Conduct Authority (FCA) and we adhere to strict regulations put in place by public bodies like the Information Commissioner’s Office. We follow laws and regulations relating to all areas of our business, including GDPR compliance. You can find out more about how we protect your privacy and data in our Privacy Promise.

At Lowell, our priority is to help our customers become debt free. We take our responsibility to our customers seriously, and we’re always here to help. We believe in building trust with our customers, and we know that we earn that trust by being open and honest and by protecting your information and privacy.

How do Lowell stop scams?

We take fraud prevention very seriously, and we do everything we can to protect our customers. If you receive a call or a letter that says it’s from Lowell but you have any doubts or concerns, let us know on 0333 556 5550. You can also report any scam to the Financial Conduct Authority by contacting them on their Consumer Helpline on 0800 111 6768 or using their reporting form. You can find more information about how Lowell stop scams at our Fraud Awareness page.

Have Lowell been recognised for their work?

If you’re not sure about working with Lowell, it might help to know that we’re an award-winning company. We are always trying to make sure that our service is the best it can possibly be for our customers, which has led to us winning awards like Best Use of Technology and Collections & Recoveries Service Provider of the Year at the Credit Awards 2020. You can find out more information about the awards we’ve won and how we work at the Lowell Group page.

Is Lowell Portfolio a scam?

We sometimes find that our customers want to know about Lowell Portfolio, which is different to Lowell Financial. It might be helpful to know how our group is structured, and how the different companies will work with you.

Lowell is a group which includes several different companies, including Lowell Portfolio I Ltd and Lowell Financial Ltd. Lowell Portfolio I Ltd purchase debt from lots of different companies. Lowell Financial Ltd manage that debt on behalf of Lowell Portfolio I Ltd. Lowell Financial Ltd then works with customers to help them find the best way to manage their debt.

Lowell Portfolio I Ltd and Lowell Financial Ltd are companies registered in England and Wales under Company Reg No’s: 4857418 and 4558936 respectively. Both of these companies are fully authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts.  

Is there a financial watchdog for Lowell?

Lowell is authorised and regulated by the Financial Conduct Authority, which regulates financial services firms and financial markets in the UK. Their overall aim is to make sure that financial systems are sound and stable, and that consumers can easily understand the offerings that are available. You can find Lowell on the Financial Services Register for confirmation of our FCA authorisation.  

Can I see Lowell reviews online?

We know that sometimes our customers might prefer to understand how Lowell have worked with other people in the past. That’s why we’re really proud that Lowell has a 4.4 star rating on TrustPilot, an average rating from reviews by customers just like you. We have dedicated support and service teams who respond to customers, including TrustPilot reviews, to make sure that we’re looking after our customers. We hope that seeing Lowell reviews from other customers will reassure you that Lowell is legitimate, and demonstrate that we're here to work with you to help you become debt-free.

Lowell are on a mission to help our customers to start their journey towards becoming debt-free. We’re proud to be fully regulated by the Financial Conduct Authority, and of the award-winning work we’ve done to support our customers. If you have any concerns about working with Lowell, get in touch and find out how we can help. You can also find more support and information in our debt guidance hub.


By Emma Sams on 13 January 2021


Want to keep reading?

3 min read

Budget calculator: Will Lowell force me to pay the money I have left over?

Some customers believe Lowell will make them pay their remaining money towards their debt, but we explain how we'll really work with you.

Emma Sams
Read more
4 min read

Can Lowell support me during Coronavirus?

As always, we’re here to support our customers, especially during this difficult time. Find out how we can help you with your debt with extra time, more flexibility and additional support.

Neil Costello
Read more

Want to learn more about Lowell?

Find out who we are, what we do and why we feel becoming debt free should be simple and affordable.