Why did someone call me from Lowell?
If you’re not expecting a call from Lowell, you might wonder why we’re getting in touch.
Lowell purchases debts from lots of different companies, but before your debt is sold, you will always be sent a ‘goodbye’ letter from the company that originally owned your debt, and then a ‘hello’ or ‘notice of assignment’ letter from Lowell. This letter will explain that your debt is now owned by Lowell, and explain the next steps.
If we haven’t heard from you, you might receive an outbound call from Lowell. We know that sometimes you might not have seen the letters we’ve sent, and that a phone call from Lowell might make you feel surprised or suspicious. If you didn’t know you had any outstanding debts, check out our guide on how to recognise if a debt is yours for more information on how this works.
If we don’t hear back from you then we will continue to try get in touch. This is so that we can discuss the next steps as well as help support you to find a way to work together. It’s important not to ignore your debt and our guide on what happens if I ignore a debt company talks about the potential consequences of doing so in more detail.